Help Center

All you have to do to take your UVee out of the sleep mode is to open and close the lid one time, then a second time will start the sanitizing process once the lid is closed.  If it has been awhile since you have used your UVee you may have to open it a few times, the logo on the front will light up signaling that the cleaning system is in process. When the light goes off, the cycle is complete.  If you open UVee while the cleaning system is operating the lights will shut off.  You will have to reopen the lid twice again to start it up.  Your UVee system was designed to clean only when you need it to.  That way the bulbs are preserved for longer use.

Open the lid for 2 -3 seconds then close.  The sanitizing process will stop and will not activate until the next time you wake it up from the sleep mode as described earlier.

Your UVee System is pre-set with the factory code of 0-0-0.  To re-set with your own code follow these instructions:

1. Locate the switch inside the unit behind the lock.

1. Slide the switch to the left and up.

1. Rotate the dials to your desired code.

1. Slide the switch down and to the right, back to the original position.

Then register your code and warranty information at UVeeClean.com/warranty. Your serial number is located on the bottom of your UVee system.  Write your 3 digit code down somewhere as there is no way to open your unit if you forget your code.

Your UVee UV-C bulbs must both be working in order for the maximum sanitization.  There is an LED light indicator on the side of your unit that will light up in case one of the bulbs is not functioning. If the light appears yellow, the bottom bulb is not functioning.  If the light appears green, the top bulb is not functioning.  Either way contact customer service.

Do not put wet toys in the UVee system.

Do not submerge the UVee system in water.

Do not place the UVee system on a table or stand that is not able to support the weight of the system.

Do not take the bulbs out without proper instructions.

If the UV light bulb stays illuminated when the sanitizer door is open, please contact customer service. Do not look directly into the UV light.